This topic addresses those instances where the Knowledge Builder client is known to function and provide access to one or more booksets located on the targeted Knowledge Builder Server (CD-ROM, local hard drive, remote networked computer).
Assuming the bookset content was complete when distributed and installed, these errors should not generally occur. When it does, the Knowledge Builder client will normally trap the error and redirect the user to a Troubleshooting page in the Knowledge Builder Tools.
Problem |
Possible cause |
Action |
Bookset content page not found |
A problem with the target bookset. |
Refer to the support resources for the product or system the bookset supports in order to determine if a known problem exists. |
A Knowledge Builder server location containing the targeted bookset, which cannot be located by the client. |
Contact you local system support group. | |
A Knowledge Builder bookset, which has been corrupted on the server. |
A corrupt bookset may require a re-install of the server-side components. | |
Link from one content page to another fails |
Bad link |
Provide feedback to Honeywell. |
Missing content page | ||
Corrupt bookset |
Reinstall bookset | |
Link from KB function to content page fails |
Corrupt bookset |
Reinstall bookset |
Link from Online Help, Control Builder, or other application to content page fails |
Bad link |
Provide feedback to Honeywell. |
Missing content page |
Provide feedback to Honeywell. | |
Corrupt bookset |
Reinstall bookset |